Code of Conduct

You are expected to reach out to us first if there are any questions or concerns about your appearance.

• Be sure to save our phone number: 800-910-1492.

• Create an urgent support ticket using the information here: Creating a Support Ticket

• Contact us via email at attorneyservices@docketly.com

• Reach out using our intercom system to chat with an available agent online.
  
  
  

You are prohibited from sending a replacement to your hearing.  This violates our Terms of Use and our compliance agreements with clients. 

• If you have an emergency and cannot attend your hearing, you MUST let us know so we can take appropriate action.

• Deleting an Appearance
  
  
  

You are not allowed to appear remotely at a hearing unless our client authorizes a remote appearance. 

• It is best to assume that you must appear in person at the courthouse, or the designated facility. The instructions for the hearing will clearly state if you are authorized to appear telephonically.

• In-Person vs. Remote Appearances
  
  
  

It is important that you are aware of the laws to abide by under the Fair Debt Collection Practices Act (FDCPA).

• Through a partnership with a nationally recognized FDCPA Certification facilitator, Docketly provides our network attorneys the opportunity to be FDCPA certified. We encourage ALL of our attorneys to complete this certification.
  
  
  

Docketly's clients are creditors' rights law firms. 

• If you currently represent debtors, or do foreclosure defense work, this poses a problem with our clients.  Depending on the situation, it could also be a conflict of interest.  Please let us know the extent of any debtor representation you do.  We will evaluate this information and determine if you are a good fit for our attorney network.
  
  
  

Settlement guidelines, including forms of payment, differ from client to client.

• Make sure you are accurately informing the debtor on correct forms of payment instructed to you by our client.

• This information should be included in the hearing post.  If you find it is not, please reach out to us ASAP.

• If you are unsure, have the debtor reach out to the client specific collection department.
  
  
  

You should not give opposing parties contact information for Docketly, specific individual contact information from the client you are representing, nor any other parties involved except when expressly documented in the instructions.

• If no information is given in the instructions, collect defendant contact information and include it in your hearing report. However, you may always direct an opposing party to the posting law firm's general phone number, address, or collection department contact information.
  
  
  

When appearing through Docketly, be punctual, and prepared with ALL appropriate hearing attachments accessible (either printed or downloaded on a mobile devise or tablet) so that all hearings, conferences, and trials can commence on time.

• If you know you will be late, we instruct you to contact us and the Court immediately.

• Late Policy and Procedure
  
  
  

You are prohibited from drafting and submitting any motions or documents to the Court on behalf of the law firm or attorney of record. 

If there is ever a problem at Court, do not publicly, nor on the record, blame the party you are representing.

• The reputation of the consumer, the law firm, and the attorney of record is more important than the outcome of any one hearing.
  
  
  

Providing truthful and accurate information to the court and on your hearing report is imperative.

• It is better to record a perceived negative outcome truthfully so that Docketly can have the information required to support you if the issue is pursued by the client.
  
  
  

Failures To Appear (FTA) have serious consequences.

• If you agree to appear through Docketly, and for our clients, we expect you to be there. FTAs will lead to further disciplinary actions and potential removal from our network.

• In addition, we reserve the right to seek further legal remedies for any damages we incur.

• Failure To Appear
  
  
  

Professional dress is a requirement.

• If you are unsure how to dress please choose business professional options over more casual attire.

• While we don't have a dress code we expect you to be well groomed. Remember, you are representing Docketly, our client, and yourself.