Code of Conduct
You are expected to reach out to us first if there are any questions or concerns about your appearance.
Be sure to save our phone number: 800-910-1492.
Create an urgent support ticket using the information here: Creating a Support Ticket
Contact us via email at attorneyservices@docketly.com
Reach out using our intercom system to chat with an available agent online.
You are prohibited from sending a replacement to your hearing. This violates our Terms of Use and our compliance agreements with clients.
If you have an emergency and cannot attend your hearing, you MUST let us know so we can take appropriate action.
You are not allowed to appear remotely at a hearing unless our client authorizes a remote appearance.
It is best to assume that you must appear in person at the courthouse, or the designated facility. The instructions for the hearing will clearly state if you are authorized to appear telephonically.
It is important that you are aware of the laws to abide by under the Fair Debt Collection Practices Act (FDCPA).
Through a partnership with a nationally recognized FDCPA Certification facilitator, Docketly provides our network attorneys the opportunity to be FDCPA certified. We encourage ALL of our attorneys to complete this certification.
Settlement guidelines, including forms of payment, differ from client to client.
Settlement procedures, including accepted forms of payment, vary by client. It is essential that you provide parties with accurate information, as instructed by the client associated with the case.
This information is typically included in the hearing post. If settlement instructions are missing or unclear, please contact us immediately for clarification.
If you are unsure, advise the party to contact the client’s designated collections or settlement department directly to ensure they receive the most accurate and up-to-date information.
You should not provide opposing parties with contact information for Docketly, specific individuals at the client firm, or any other involved parties unless explicitly included in the case instructions.
If contact details are not provided in the hearing instructions, you should collect the opposing party’s contact information and include it in your hearing report for client follow-up. You may always direct the party to the posting law firm’s general phone number, mailing address, or designated collection or inquiry department, as appropriate
When appearing through Docketly, be punctual, and prepared with ALL appropriate hearing attachments accessible (either printed or downloaded on a mobile devise or tablet) so that all hearings, conferences, and trials can commence on time.
If you know you will be late, we instruct you to contact us and the Court immediately.
You are prohibited from drafting and submitting any motions or documents to the Court on behalf of the law firm or attorney of record.
If there is ever a problem at Court, do not publicly, nor on the record, blame the party you are representing.
The reputation of the consumer, the law firm, and the attorney of record is more important than the outcome of any one hearing.
Providing truthful and accurate information to the court and on your hearing report is imperative.
It is better to record a perceived negative outcome truthfully so that Docketly can have the information required to support you if the issue is pursued by the client.
Failures To Appear (FTA) have serious consequences.
If you agree to appear through Docketly, and for our clients, we expect you to be there. FTAs will lead to further disciplinary actions and potential removal from our network.
In addition, we reserve the right to seek further legal remedies for any damages we incur.
Professional dress is a requirement.
If you are unsure how to dress please choose business professional options over more casual attire.
While we don't have a dress code we expect you to be well groomed. Remember, you are representing Docketly, our client, and yourself.