Creating a Support Ticket

Creating and submitting a support ticket is the best way for our teams to investigate and respond to your issues.

There are two places to create support tickets.

From a specific hearing

This is the most efficient way to provide required information to our teams as it will populate the information from the hearing itself.

1. Open the hearing in question

2. Click on "Create Support Ticket"
   
   
   
   

3.  Fill out all required information and include any additional notes you have. 

   • Please provide as much information as possible.  A solid base of information from your notes means fewer delays in finding a resolution.

4. Click on the orange "Save" button at the bottom of the page.
   
   
   
   

5. This will take you to a screen where you can see your newly created ticket, as well as the ticket number to reference if needed.

From the home page

1. Select the blue "Tickets" button on the left hand side of the home screen.
   
   
   
   

2. This will take you to the area of our site where you are able to view all open tickets you may have as well as create new ones.

3. Scroll to the bottom of the page and click on the orange "Add" button.
   
   
   
   

4.  Fill out all required information and include any additional notes you have.

   • Please provide as much information as possible.  A solid base of information from your notes means fewer delays in finding a resolution.

   • Be sure to include the locator of the hearing you are referring to.

5. Click on the orange "Save" button at the bottom of the page.