Suspension

Suspension from our network is not something we take lightly.  It is typically the next to last resort used by our Performance Team to address issues and concerns.

Suspensions can have a fixed amount of time (typically in 30, 60 or 90 day increments) or can be put in place until an issue is resolved.  If your account is suspended at any point you are notified via ticket or email immediately.  If you wish to discuss or dispute the suspension you will need to respond to the ticket you received. Anything outside of a response to that ticket will not be addressed.

You can be suspended from Docketly for a number of reasons:

• Failure to appear at a hearing

• Arriving late to a hearing

• Not being prepared at a hearing

• Failure to respond to a support ticket

• Failure to complete a hearing report within 24-48 hours of hearing

• Egregious complaints from clients or court

• Repeated mistreatment of Docketly staff

While suspended, you will not be able to:

• Attend hearings

• Cover hearings

• Reject hearings

• Make offers on hearings

If the suspension is for a fixed amount of time you will receive a notification and your previous access to the Docketly network again automatically at the end of the suspension.

When a suspension is put in place to resolve a specific issue, and does not have a fixed time frame, our Performance Team will review the matter to see if everything is in good standing.  If so, you will be reinstated and informed.