Customer Escalations

As our client, you are our top priority.  We pride ourselves on providing you with the best customer service in the industry. When you contact our customer service team, we work to offer timely, effective answers, and smart resolutions.

Do you have questions or concerns that have not been addressed to your satisfaction?  Do you need to escalate an issue to management?  

We take escalations seriously at Docketly. We want you to be 100% satisfied with our customer service and with the resolutions we provide for you. You may use any of the following methods to help escalate your concerns:

1. Visit https://docketly.com/directory to view our management team and schedule an appointment with the supervisor of the employee involved.

2. Visit https://docketly.com/directory to view our executive management team and schedule an appointment.

3. Visit http://www.lighthouse-services.com/docketly  and contact us via our anonymous hotline.

We are here to help!