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Quick Start

Quick Start

Owned by Brandon Fuller
Last updated: Aug 14, 2020 by Former user (Deleted)
2 min read

This handbook is meant to be the definitive guide to using our service.  It explains our features and processes in depth.  You might never need such detail but it exists as a reference for the time you do.  You are not expected to understand all the information in detail.  We do expect that you know that this resource exists and you will turn to it in situations that you have questions.

Just like with anything new, there are a few things you should understand before you dive in.  So let's briefly touch on those so you can get on your way!

Get Help

Docketly provides customer support via many forms.  

  • Support tickets: you can create them from any page, by clicking the blue "Tickets" button, or by emailing support@docketly.com. Learn more: Tickets

  • Call us! We can be reached at 800-910-1492, Monday through Friday. Find the extensions at the Company Directory 

  • Let's Chat: Click on the little green speech bubble in the bottom right corner of your screen for instant support during business hours.

In most situations, you should contact Docketly first if you have a question or issue.

Creating Hearings

There is a plus sign and a link on your home page that says "Add Hearing". Click that and fill out the form to request hearing coverage. That is all you have to do!  You can monitor the status of your hearings in your "Coverage" tab. 

Learn more: Creating a Hearing

Use the "Add Bundle" link if you have more than one hearing at the same court, at the same time. Learn more: Bundles

Reports

As soon as the attorney files the report, we will send it to you. Learn more: Hearing Reports

Cancellation

If something comes up, you can cancel the hearing on the website.  Find the hearing and click the "Cancel Hearing" button. 

Learn more: Canceling a Hearing 

Save Time

You can utilize our automations and integrations to manage the whole process with more efficiency. For example, you can upload your hearings in a batch or automatically create the next hearing from a hearing report. 

Learn more: Integrations, Automations

Billing

We will invoice you twice a month for the hearing completed during the billing period.  The invoice is sent only to your designated billing contact. Learn more: Billing

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