Missing Payment

Before you contact us, please check your payment status. You can do so by opening the green "Financial" drop-down and selecting "Payments".

This will open an additional window that will include a listing of all payments that have been sent from Docketly.

If you do not see the payment you are looking for, please note that we do pay our attorneys very quickly and there are numerous factors that can slow down payment on any particular hearing. Please do not contact us unless it's been at least a week since your hearing date. Before this, we will not be able to provide much, if any, additional information as this is still within the normal processing window.

ACH Payments:

If you have direct deposit and it has been longer than a week, please reach out to us to initiate an investigation.

Our preference is to receive support tickets. Support tickets can be created either by emailing directly to: mail@docketly.com or clicking the blue "Tickets" button on the left-hand side of your home page.

If you prefer to speak to an agent over the phone, you can always call us at 800-910-1492.

Paper Checks:

Paper checks are only processed once a month. Once processed it can take several days for the check to be printed and mailed. We are mailing hundreds of checks each month and are at the mercy of the United States Postal Service. We are not able to influence the speed at which the check arrives at your address. Additionally, there are occasions when addressing issues occur. We strongly encourage you to keep your payment address on file with us updated at all times to ensure proper payment. It can be reviewed or edited via your W-9.

If you do not receive your check, Docketly will replace it at no charge 30 days after the check issue date. To start that process, please open a ticket with us.

If you would like your check replaced prior to the 30-day period elapsing, there is a $30 fee for a stop payment on the check from our bank. We pass that charge on to the attorney by removing those funds from your check. If you wish to initiate a stop payment and reprocessing of your check, please open a ticket with us.

We will replace an incorrect or damaged check at no cost. Simply return the check to us at the address printed on the check and we will reissue it.

Helpful or Related Links:

Creating a Support Ticket
Payment Information Updates
Submitting or Updating a W-9