Creating a Support Ticket

Creating and submitting a support ticket is the best way for our teams to investigate and respond to your issues.

There are two places to create support tickets.

From a specific hearing

This is the most efficient way to provide required information to our teams as it will populate the information from the hearing itself.

1. Open the hearing in question

2. Click on "Create Support Ticket"

3. Fill out all required information.

4. Click on the orange "Save" button at the bottom of the page.

From the home page

1. Select the blue "Tickets" button on the left hand side of the home screen.
   
   
   

2. Scroll to the bottom of the page and click on the orange "Add" button.

3. Fill out all required information and include any additional notes you have. 

   • The more information you provide, the more we have to work with while investigating your issue. 

   • Be sure to include the locator of the hearing you are referring to.

4. Click on the orange "Save" button at the bottom of the page.