Support tickets are Creating and submitting a support ticket is the best way to get help. Here's how to create a support ticket:
There are a couple of places to start a ticket.
On your home page, there's a Tickets button along the left column of buttons - click on it to start a ticket.
If you want to create a ticket on a specific hearing, simply go to that hearing and click on the "Create Support Ticket" button at the top.
Then fill in the required sections and Save. (Note: the Category section is the intended recipient - i.e. if you want help with an issue on the website or technical problem, click on "Tech Support" in the category box.)
for our teams to investigate and respond to your issues.
There are two places to create support tickets.
From a specific hearing
This is the most efficient way to provide required information to our teams as it will populate the information from the hearing itself.
Open the hearing in question
Click on "Create Support Ticket"
Fill out all required information.
Click on the orange "Save" button at the bottom of the page.
From the home page
Select the blue "Tickets" button on the left hand side of the home screen.
Scroll to the bottom of the page and click on the orange "Add" button.
Fill out all required information and include any additional notes you have.
The more information you provide, the more we have to work with while investigating your issue.
Be sure to include the locator of the hearing you are referring to.
Click on the orange "Save" button at the bottom of the page.